Salesforce Service Cloud

We are in an increasingly competitive market and in continuous transformation towards digitization. If you don't want to be left behind, with Salesforce Service Cloud you will achieve it thanks to a more efficient and connected customer service, while improving your customers' experience...

• Improve the productivity of all teams through digitization and a holistic view of your customers.
• Increase case resolution more efficiently and quickly, with real-time access to all customer interactions from an optimized and personalized dashboard.
• Customize and automate all processes through workflows.
• Reduces response times by automating the process of selecting the most qualified agent, as well as your most common tasks.
• Integrates the main CTI (Computer Telephony Integration)systems, streamlining calls and integrating telephony into the cloud services console.
• Uses DATA more efficiently in conjunction with Artificial Intelligence, allowing you to automate the most common responses, streamlining the process and reducing the effort of the customer service team.
• Allows you to access standard or customized reports in real time to facilitate decision-making.
• Provides a personalized user experience with data available from all interactions with the company, and a positive customer service experience will encourage future purchases.

Salesforce Service Cloud's innovative and integrated approach to the future of customer service will enable you to achieve your goals of growing market share and brand loyalty.

Each case, each department, each company has different characteristics, advantages and obstacles; each case is unique, for this reason, at Neteris we carefully analyze the case of your company, in order to guide you towards possible solutions that will boost your business in a fast, efficient and innovative way.

In addition, Neteris is a certified company and appointed as a Digitalizing Agent as part of the Digital Kit initiative of the Government of Spain, with which we can help in the digital maturation process of your company.